Terms and Conditions

1. Agreement to Terms

Welcome to Global Logistics Partners ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website located at your-domain.com (the "Website") and the logistics services we provide (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our Services.

2. Definitions

For purposes of these Terms:

• "Client" or "Customer" refers to any individual or entity using our logistics services.
• "Services" includes freight forwarding, transportation, warehousing, customs clearance, and related logistics solutions.
• "Shipment" means any cargo, goods, or materials entrusted to us for transportation or storage.
• "Agreement" refers to any contract, quote, or booking confirmation between you and the Company.

3. Services Description

Global Logistics Partners provides comprehensive logistics and supply chain solutions, including but not limited to:

• International and domestic freight forwarding
• Sea, air, and land transportation services
• Customs brokerage and clearance
• Warehousing and distribution
• Supply chain consulting and management
• Cargo insurance facilitation

Specific service details, rates, and conditions are provided in individual service agreements or quotations.

4. Client Responsibilities

When using our Services, you agree to:

• Provide accurate, complete, and timely information regarding shipments
• Ensure all cargo complies with applicable laws and regulations
• Properly package and label all shipments according to industry standards
• Declare the true value and nature of goods being shipped
• Obtain all necessary permits, licenses, and documentation
• Pay all fees, charges, and duties in accordance with agreed payment terms
• Comply with all customs, import/export, and security regulations
• Provide proper authorization for customs clearance and documentation

5. Prohibited Uses and Items

You may not use our Services to ship or handle:

• Illegal drugs, narcotics, or controlled substances
• Weapons, explosives, or hazardous materials without proper authorization
• Stolen goods or items violating intellectual property rights
• Counterfeit products or unauthorized replicas
• Live animals (unless specifically authorized)
• Human remains without proper documentation
• Perishable goods without appropriate arrangements
• Items subject to sanctions or trade restrictions
• Materials that could damage other shipments or equipment

We reserve the right to refuse service, inspect, or report suspicious shipments to appropriate authorities.

6. Pricing and Payment Terms

6.1 Quotes and Pricing: All quotes are valid for 30 days unless otherwise stated. Prices are subject to change based on fuel surcharges, currency fluctuations, and carrier rate adjustments.

6.2 Payment Terms: Payment is due according to the terms specified in your service agreement. Standard payment terms are net 30 days from invoice date unless otherwise agreed.

6.3 Additional Charges: Clients are responsible for any additional charges including but not limited to: demurrage, detention, storage fees, customs duties, taxes, inspection fees, and redelivery charges.

6.4 Late Payment: Overdue accounts may be subject to interest charges of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less.

7. Limitation of Liability

7.1 Carrier Liability: When acting as a freight forwarder, our liability is limited to that of a freight forwarder under applicable international conventions and laws (including but not limited to the Hague-Visby Rules, CMR Convention, or Warsaw Convention as applicable).

7.2 Maximum Liability: Unless otherwise agreed in writing, our maximum liability for any claim is limited to the lesser of:

• The actual value of the goods (not exceeding declared value)
• 2 Special Drawing Rights (SDR) per kilogram of gross weight of lost or damaged goods
• The amount recoverable from the actual carrier or service provider

7.3 Exclusions: We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of profits, revenue, or business opportunities
• Delays caused by circumstances beyond our reasonable control
• Acts of God, force majeure, war, terrorism, or civil unrest
• Inherent vice or defect in the goods
• Improper packaging by the shipper
• Acts or omissions of customs or other authorities

7.4 Insurance: We strongly recommend that clients obtain comprehensive cargo insurance. We can facilitate insurance arrangements but are not responsible for uninsured losses.

8. Claims and Time Limits

8.1 Notice of Loss or Damage: Claims for loss, damage, or delay must be submitted in writing within:

• 7 days for visible damage or partial loss
• 14 days for concealed damage
• 21 days for total loss or non-delivery

8.2 Documentation: Claims must include: original invoice, packing list, delivery receipt, photographs of damage, and repair estimates or replacement costs.

8.3 Legal Action: Any legal action must be commenced within nine (9) months from the date of delivery or the date when the goods should have been delivered.

9. Intellectual Property Rights

All content on this Website, including text, graphics, logos, images, software, and compilation thereof, is the property of Global Logistics Partners or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content without our express written permission. Our company name, logo, and related marks are trademarks of Global Logistics Partners.

10. Data Protection and Privacy

We collect and process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable. Our Privacy Policy, available on our Website, explains how we collect, use, and protect your information.

By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms, pandemics)
• War, terrorism, riots, or civil disturbances
• Government actions, embargoes, or sanctions
• Labor disputes or strikes
• Failure of carriers, suppliers, or subcontractors
• Network, telecommunications, or power failures
• Port congestion or closure

12. Indemnification

You agree to indemnify, defend, and hold harmless Global Logistics Partners, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of any laws or regulations
• Inaccurate or false information you provide
• The nature, condition, or packaging of your shipments
• Intellectual property infringement related to your goods

13. Termination

13.1 Termination by Either Party: Either party may terminate ongoing service agreements with 30 days written notice, subject to completion of existing shipments and payment of all outstanding charges.

13.2 Immediate Termination: We reserve the right to immediately suspend or terminate services if:

• You breach these Terms or any service agreement
• You fail to make timely payments
• You provide false or misleading information
• We suspect illegal activity or prohibited items
• Continued service would violate applicable laws

13.3 Effect of Termination: Upon termination, you must immediately pay all outstanding amounts owed. Provisions relating to liability, indemnification, and dispute resolution shall survive termination.

14. Governing Law

These Terms and any disputes arising from or relating to our Services shall be governed by and construed in accordance with the laws of the Republic of Croatia, without regard to its conflict of law provisions.

International conventions applicable to transport (including the CMR Convention for road transport, Hague-Visby Rules for sea transport, and Warsaw/Montreal Convention for air transport) shall apply where relevant.

15. Dispute Resolution

15.1 Negotiation: In the event of any dispute, the parties agree to first attempt to resolve the matter through good faith negotiation.

15.2 Mediation: If negotiation fails, parties agree to attempt mediation before pursuing legal action.

15.3 Jurisdiction: Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in Zagreb, Croatia, unless international conventions provide otherwise.

15.4 Arbitration Option: By mutual agreement, parties may submit disputes to arbitration under the rules of the Croatian Chamber of Economy Arbitration Court.

16. Third-Party Service Providers

We regularly engage third-party carriers, warehouse operators, customs brokers, and other service providers. While we use reasonable care in selecting these parties, we act as an intermediary and are not liable for their acts, omissions, or defaults beyond our role as a freight forwarder.

Third-party services are subject to the terms and conditions of those providers, including their liability limitations.

17. Website Terms of Use

17.1 Acceptable Use: You may use our Website for lawful purposes only. Prohibited activities include:

• Attempting to gain unauthorized access to our systems
• Transmitting malware, viruses, or harmful code
• Scraping, data mining, or automated data collection
• Impersonating others or providing false information
• Interfering with Website functionality or security

17.2 User Accounts: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and all activities under your account.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our Website with a revised "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the modified Terms.

For material changes affecting existing service agreements, we will provide reasonable notice.

19. Severability and Waiver

19.1 Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19.2 Waiver: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

20. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Global Logistics Partners regarding the use of our Services and supersede all prior agreements and understandings.

21. Contact Information

For questions about these Terms or our Services, please contact us: